The customer is an ISP and mobile carrier that provides access to millions of subscribers to online or internal services. Their reach spans across several countries in Southeast Asia.
Problem:
This carrier has issues with inconsistent content delivery to their subscribers especially with high bandwidth applications such as IPTV, cloud applications and online gaming. They need a solution that can monitor their environment (PON G/XG), send alerts and at the same time be able to quickly identify the source of the incident with 24/7 availability and record all traffic information beyond just the header.
Solution:
With the QP, they were able to monitor areas of interest such as IGMP join/leave frequency, successful joins, alerts based on DNS queries/response, DHCPv4/v6 discovers/requests. In addition, they can visualize their network traffic and quickly distinguish between broadcast, multicast or unicast traffic. With the QP, they are able to make quicker and more effective actions upon any performance or Quality of Service issues.